A Family Business
A family business - that’s how it’s always been at fonaCAB. Ever since Sidney McCausland bought his first 15 black Fairway (FX4) taxis back in 1962. It didn’t take long before the fleet expanded to 30, then 90, then 120.
A man who always loved his cars, his passion must have been in his blood. William, his son, got involved in the business during the 1980s and is the company’s CEO today and now looks after a fleet of over 800 cars and drivers.
Through the decades, fonaCAB has evolved to embrace new technology and new business models. The first to install data heads, a fully automated booking system, text back services and now the new easy to use App, fonaCAB continues to innovate and lead the way in delivering an exceptional taxi service.
Times change and technologies evolve, but one core principle remains constant – the desire to always be there for the people of Northern Ireland, whatever their day holds in store.
To be recognised as the largest reputable provider of taxi services in Northern Ireland.
To provide a quality and professional service which is safe and available to all.
The customer is our focus. We are committed to providing customer service that exceeds customers’ needs and expectations.
We are committed to improving Customer Service and plan to achieve our goals by:
We take responsibility to get things right and go the extra mile.
We are honest and transparent in all our interactions.
We respect our customer opinions and use these to improve the customer experience.
We work in partnership with our customers and the community to develop long lasting relationships.
We provide user friendly technology and set industry standards.
With over 800 cars on the road, fonaCAB is almost part of the furniture throughout the towns and cities of Northern Ireland. There’s always lots going on – loads of great offers, competitions, cool prizes and up to the minute news and views.
We try to support all sorts of initiatives that improve the lives and wellbeing of the people we serve. Just as important are the interests of our drivers. If it’s important to them, then it’s important to us. Unfortunately, we don’t have an endless supply of sponsorship money (we wish we did) but if you’re raising money for a great cause that you think we should support, then we’re happy to discuss it. Send us an email at firstname.lastname@example.org outlining your proposal.